Return Policy

Effective Date: 24 August 2026

Return Policy – Punahal Law House

At Punahal Law House, we want customers to receive the products they have ordered in good condition and as described on our website.

Because our products are primarily books and legal publications, returns are subject to the conditions below.

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1. Eligible Returns

A return may be accepted where the product:

Is received damaged.
Is defective.
Is materially different from the product ordered.
Is missing from the delivered package.
Has a significant printing or manufacturing defect.

The issue should be reported to us promptly after delivery.

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2. Return Request

To request a return, customers should contact us with:

Order number.
Customer name.
Registered mobile number.
Description of the issue.
Photographs or video showing the product and packaging, where applicable.

This information may be required to verify the return request.

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3. Damaged Products

If a product arrives damaged, customers should notify us as soon as reasonably possible after delivery and provide photographs of:

The product.
The outer packaging.
The shipping label.
The damaged portion.

We may review the submitted information before approving the return or replacement.

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4. Incorrect Product

If you receive a product different from the one ordered, please contact us promptly.

After verification, we may arrange a replacement or provide an applicable refund.

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5. Product Condition

Unless the product was received damaged, defective or incorrect, any approved return may require the product to be:

Unused.
In saleable condition.
Complete with original packaging, where applicable.
Free from customer-added markings, writing or damage.

6. Non-Returnable Situations

Returns may generally not be accepted for:

Products damaged after delivery due to customer handling.
Products with writing, highlighting, tearing or other customer-caused damage.
Products intentionally altered or modified by the customer.
Products returned without prior approval.
Items where the issue is solely a change of mind, where no return right applies under applicable law or the product's disclosed return terms.

However, nothing in this section is intended to restrict any mandatory consumer rights available under applicable law.

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7. Return Shipping

Where the return is approved because the product was defective, damaged, incorrect or otherwise eligible under applicable law, Punahal Law House may arrange or reimburse reasonable return shipping as appropriate.

For other approved returns, any applicable return-shipping cost will be communicated to the customer before the return is processed.

 

8. Refunds

Once an approved returned product is received and inspected, we will determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

Replacement of the product; or
Refund of the applicable amount.

Where a refund is approved, it will generally be processed through the original payment method, where technically possible.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.

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9. Missing or Damaged Items

If any item is missing from your package or arrives damaged, please contact us promptly so that we can investigate the shipment and provide an appropriate resolution.

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10. Delivery Issues

If a shipment is delayed, lost or otherwise affected by a courier or logistics issue, please contact us.

We will coordinate with the relevant delivery partner and provide an appropriate resolution based on the circumstances.

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11. Contact for Returns

For return or refund requests:

Punahal Law House
36, Ground Floor, Divya Vasundra Complex,
Opp. Mirzapur Court, Ahmedabad, Gujarat – 380001, India

Phone / WhatsApp: +91 98259 86757 / +91 81605 47339
Email: punahallaw@gmail.com